FREQUENTLY ASKED QUESTIONS

What happens when I place my order online?

1. We contact you, usually by email and request pictures of 2 pieces of ID (one photo) so we can verify it's really you.

2. You are assigned a suite or unit number that you can use as your mailing address.

3. You are sent a welcome email with your mailing address and instructions on how to use your mailing address.

4. You are now free to use this new address to forward mail to, for ordering online, etc.

What if I want to choose a suite or unit number?

Just send your request with the identification information and we'll do our best!

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Do you have access to my credit card information?

All payment processing is done through our secure payment processor so no, we never have access to your credit card information.

What happens when I get mail or parcels?

We contact you via email, text or call to notify you that we've received a piece of mail or parcel. If you have a virtual mailbox, it waits at the front desk for you to pick up during regular business hours. If you have a physical mailbox, it's waiting in your mailbox. If a package doesn't fit, we place a key for the large lobby lockers in it. If it's still too big, it's held securely at the front desk for pick up.

What other services can you provide?

Because we aren't aligned with a specific courier, we accept from ALL couriers. We can also ship using the cheapest and fastest courier service too. Fees for shipping are a flat fee of $6 plus the cost of shipping.

We have also partnered with Vista Print to provide printing services. Design services are included in every order.

We have scan, email and fax services as well.

What if I'm travelling for 6 months?

We can either hold your mail until you get back or we can forward some or all of your mail. We can forward as needed and have complete flexibility with the schedule and even the forwarding address. The cost for forwarding is a flat fee of $6 plus the cost of shipping - and you decide how it's sent!

We can also scan and email important documents at your request for a flat fee of $1 per page.

Mail forwarding is completely flexible and can change based on your needs.

What if I get a COD order?

We can accept on your behalf. The fee is a flat $6 plus the cost of the COD. We can either charge the card on file or you can pay in person on pickup.

What if I don't need the service anymore?

All we require is 30 days notice of your cancellation, from the date of your sign up.